I think the best service people are the ones that make you feel special.
I think the worst service people are the ones who make you feel like you’re just a bag of cash.
I recently had an appointment with a specialist for their insight and it was a shambles.
They were 15 minutes late.
They repeatedly called me the wrong name.
They triple booked, so when they left the room, they went off to serve two other customers/patients/people.
I felt like nothing more than a bag of cash to them.
I think, economically speaking, where the supply is in plenty, the cheapest and the best at creating relationships win.
I expect the specialist I saw has terrible return business.
I certainly won’t be seeing them anymore than I have to.
