Cyril knew how this played out.
He had seen this scenario before.
That person wants to have a chat, they want to confront him and make a complaint.
That means he’s going to spend the rest of the day worrying about it.
‘No!’ Said a defiant internal voice ‘we’re not writing off another day sitting around worrying’
So, despite the well worn path in front of him Cyril pre-empted the confrontation over text.
He correctly guessed what it was about and squashed the issue immediately.
Confrontation avoided.
Anxiety minimized.
Thomas Duggan 