People start to turn in their seats to look as the person taking the phone call starts to get louder and louder.
Then the half of the conversation we can hear says:
“I completely agree with you”
And just like that the conversation’s volume comes right down to a calm discussion.
In the frustration of not getting our point across we tend to raise our voice. But then finding out that the other person is on the same page removes all source of anger in one fail swoop. Once someone feels understood there’s no need for them to continue being angry.
Thomas Duggan 