Quill had done a good job. He had achieved something that would positively affect a lot of his colleagues. But only he knows right now. So how is he going to inform his associates?
Quill could send an extremely quick mass email and it would reach all of his colleagues instantly.
But he didn’t.
Instead he went around and told each colleague individually.
Why?
Because Quill was seeking praise and an email doesn’t evoke the same feelings as a conversation does.
This objective of his method of communication was not effectiveness but emotional.
Thomas Duggan 