I reckon 5 star hotel guests are divided into two segments.
The pretenders and the jaded.
The pretenders are extremely excited guests. Staying in a 5 star hotel is a big deal for them. They love the subtle touches of sophistication and refinement.
They squeal at the bathrobes marvel at the service and broaden their vocabulary for dinner.
They’re here to experience just a tiny snapshot of the lifestyle of the rich & famous and pretend that they are one of them too, just for a brief period.
On the other hand the novelty has worn off for the jaded. Their stays are devoid of excitement as they’ve seen it all before.
What is a thrill to the pretenders is an expectation for the jaded.
Thomas Duggan 