Discovering hidden fees has to be one of the most negative touch points there is. A customer finding out about a fee, when the first bill arrives and it's too late, isn't acceptable. It's obvious why it was a hidden fee. The company knew you wouldn't like it, so they kept it a secret, in … Continue reading Hidden Fees
Author: thomaspfduggan
Time back
You can make money back. But you can't get time back. Your time is limited and you don't know what the limit is. It could all be over tomorrow and you wouldn't be able to do anything about it. Time is moving in one direction. You can't pause it or go backward. Second by second … Continue reading Time back
It’s easier to ignore an email than a person.
In today's world it's becoming more and more common for people to ignore emails. People are getting better and better at ghosting others. But saying your project failed because no one answered your emails isn't good enough. Nobody wants to hear it because it's obviously a cop-out. An unanswered email is just the first test … Continue reading It’s easier to ignore an email than a person.
Without a map
Recently I had to drive to a place I've never been to before. Just before leaving the house I had a quick look at the destination's location on Google maps and saw that it was in a familiar area. I hooked my phone to my car and the instructions came through the speakers loud and … Continue reading Without a map
Leadership at the nightmare realm
Back around Halloween, I went to the nightmare realm with a friend. It was just the two of us and the guy working there recommended we join the group in front of us, as a bigger group is more fun. The group ahead of us was 4 hysterical adolescent girls. They were jumping at the … Continue reading Leadership at the nightmare realm
Intuitive filing system
I was learning how to use a new system recently and half of the time and mistakes were learning how to navigate this complicated filing system. It's fairly obvious how this mess came about. It is a long term culmination of people mindlessly adding short term names and ignoring any past behaviour or being considerate to … Continue reading Intuitive filing system
Dangerous jaywalkers
On Bob's commute to work each day he sees a pedestrian jaywalking dangerously. This makes Bob mad. He curses viciously at the pedestrian and it puts him in a bad mood. But that's not all. If they're crossing in front of him he doesn't slow down, he maintains his speed. He does it to show these … Continue reading Dangerous jaywalkers
Picking the team
I've played rugby for a few teams but there were two clubs in particular where there was a stark contrast in cultures. With club A, everyone knew the starting team at least 2 days in advance. Everybody showed up. Everybody knew what they were doing. With club B, the coaches picked the team based on who showed … Continue reading Picking the team
Priority Boarding
For €2 extra would you like to pay for priority boarding? It’s not a guarantee you won’t have to squeeze past someone to get to your seat. It can’t promise you luggage space in the overhead compartment. You won’t get to arrive earlier than everyone else. You don’t get to leave earlier either. You still … Continue reading Priority Boarding
A brave question
It was a classic end of talk routine. The speaker is looking for questions, and to avoid the silence, the audience is teeing them up with easy predictable questions. The speaker then dodges all controversial areas and rambles on so long that they finish with a 'did that answer your question?' showing that they completely … Continue reading A brave question
Thomas Duggan 