"I suppose that's right" The word 'suppose' adds an air of reluctance to the sentence. Like the speaker is not entirely convinced or they feel uncomfortable giving an opinion right but if you're going to twist their arm then they 'suppose' that's right. If the comment was 'that's right' you could have skipped off happy … Continue reading Suppose →

The factory that invents a new process everyday gets little done. The factory that hasn't updated their process since 1964 is leaving valuable learnings fall by the wayside. Somewhere in between there is a sweet spot of optimising and leaving the process alone long enough to let streamlining take place. At some point it's more … Continue reading Stop productivity hacking →

Beliefs are unnervingly powerful things. Just because the five year old you interpreted actions wrongly, the adult you acts out self sabotaging behaviour. What's more, is that the adult you won't even recognize you're doing it!

Harold broke up with Harriet. Got back with her. Cheated on her. Bad mouthed her to all his friends. Broke up with her again. Confessed his love for her and begged her to take him back only to cheat on her again and talk shit about her behind her back. Then he rinsed and repeated. … Continue reading Hardworking narrative →

'Hey man, just following up on the group chat message I sent earlier, any luck with your decision?' 'Hey, yeah I'm just going to wait to see what everyone else is doing first before deciding' ... So, basically the extremely indecisive are waiting on the mildly indecisive to make the first move. Then when a … Continue reading Indecisive group →

In an ideal world you'd have a team of greats. No weaknesses whatsoever. But when has the world ever been ideal? Some will waste their life searching for perfect options. Others will pick a team of good enoughs and make them great. I think it's one of the most noble things you can do for … Continue reading Nurturing good enough →

The young manager didn't have a firm grasp on what his team was doing all the time. So, he told them they would have to submit to him hourly reports on their activity. He clapped his hands with glee. Now he was finally going to get to the bottom of what they were doing all … Continue reading Hourly reports →

Have you ever stonewalled someone? You know what I'm talking about. It's when you stop talking, lock up shop and don't engage anymore. You just sit there, silently seething. I think if you see this employed against you then you know you've messed up. Looking back on my experience of using it as a teenager … Continue reading Stonewalling →

I think the best service people are the ones that make you feel special. I think the worst service people are the ones who make you feel like you're just a bag of cash. I recently had an appointment with a specialist for their insight and it was a shambles. They were 15 minutes late. … Continue reading Cash bag or special →

With your therapist you discover a manipulative or neglectful tactic a loved one uses against you.Previously you thought it was just a harmless characteristic but the therapist has helped you see how damaging it has been for you.Epiphanies in therapy are common and I'm not interested in that bit. The part I care about is … Continue reading The therapy secret →