I was looking through old photos and was struck by how blurry the focus was. It occurred to me that people in those days had the valid excuse of using a disposable camera. Therefore it could take weeks before they found out the picture was blurry. They had no way of knowing until the photos … Continue reading Instant feedback →

"But are they happy though?" The last ditch remark of a jealous person sick of discussing someone better off.

Throwing around casual accusations is a recipe for disaster. You are most likely going to piss everyone off and not get very far in figuring out who did it. It’s a display of how low you judge that person’s character. It says: “I think you would be responsible for something like this” If you do … Continue reading Casual accusations →

The idea is not to numb oneself it is to realize it’s not all about you.

It's funny I was there too. I saw and heard what happened and Bob's retelling of the story omits a certain number of facts. It leaves out the apology and attempts to complement other aspects. Instead he focuses on that one nasty comment and proceeds to embellish it. It's almost like Bob picked a certain … Continue reading Ignoring evidence →

“What’s the cheapest set of darts you have?” “Do ye have the Victorinox original model Swiss Army knife?” Two very different questions, two very different customers. Who is your shop aiming at?

You could tell them about it, you could give them something to read, you could show what happened to others but I think if you really want to get through to them then there is no greater method than experience. There’s nothing quite as visceral as firsthand experience.

A steady stream of uninterrupted chances to speak and an engaged audience.

Is there one particular edgy haircut that you’ve always wanted to try but never been able to pull the trigger on? You most likely have a whole list of reasons not to do it and yet you still have some lingering curiosity. I think we can liken risk taking with bottled up emotions. If you … Continue reading Reckless prevention →

To pretend it didn't happen is to bottle it up. And bottled up emotions is more likely to lead to uncontrollable outbursts. I think it's much healthier to acknowledge what happened and aim to improve. And I don't think you even have to acknowledge it to anyone else. You could just say it to yourself: … Continue reading Acknowledging it →