You planned to meet up with someone at 2 but it's 2:05 and they haven't arrived, they haven't even contacted you. You craft a message to them. It simply says: 'Where are you?' You're about to hit send. When you're old pal Jeeves appears at your shoulder. 'Might I make a suggestion sir?' 'Please do … Continue reading Are you near? →

Checking how much work everyone else is doing and making sure that you appear busy looks exhausting.  It's a lot less effort and better for your peace of mind if you just become more productive.  When you're actually productive you don't care what anyone else is doing because you're too busy getting the work done.  The war … Continue reading Checking screens →

A job opens up in your company, a job you could do well. They're accepting internal applications but everyone has to interview. Would you go for it? You peruse the job description, you could definitely do this job and it's more pay. You start to debate it in your head, will I go for it? … Continue reading Only one way to find out →

Discovering hidden fees has to be one of the most negative touch points there is. A customer finding out about a fee, when the first bill arrives and it's too late, isn't acceptable. It's obvious why it was a hidden fee. The company knew you wouldn't like it, so they kept it a secret, in … Continue reading Hidden Fees →

You can make money back. But you can't get time back. Your time is limited and you don't know what the limit is. It could all be over tomorrow and you wouldn't be able to do anything about it. Time is moving in one direction. You can't pause it or go backward. Second by second … Continue reading Time back →

Recently I had to drive to a place I've never been to before. Just before leaving the house I had a quick look at the destination's location on Google maps and saw that it was in a familiar area. I hooked my phone to my car and the instructions came through the speakers loud and … Continue reading Without a map →

I was learning how to use a new system recently and half of the time and mistakes were learning how to navigate this complicated filing system. It's fairly obvious how this mess came about. It is a long term culmination of people mindlessly adding short term names and ignoring any past behaviour or being considerate to … Continue reading Intuitive filing system →

On Bob's commute to work each day he sees a pedestrian jaywalking dangerously. This makes Bob mad. He curses viciously at the pedestrian and it puts him in a bad mood. But that's not all. If they're crossing in front of him he doesn't slow down, he maintains his speed. He does it to show these … Continue reading Dangerous jaywalkers →

I've played rugby for a few teams but there were two clubs in particular where there was a stark contrast in cultures. With club A, everyone knew the starting team at least 2 days in advance. Everybody showed up. Everybody knew what they were doing. With club B, the coaches picked the team based on who showed … Continue reading Picking the team →

For €2 extra would you like to pay for priority boarding? It’s not a guarantee you won’t have to squeeze past someone to get to your seat. It can’t promise you luggage space in the overhead compartment. You won’t get to arrive earlier than everyone else. You don’t get to leave earlier either. You still … Continue reading Priority Boarding →