Throwing around casual accusations is a recipe for disaster. You are most likely going to piss everyone off and not get very far in figuring out who did it. It’s a display of how low you judge that person’s character. It says: “I think you would be responsible for something like this” If you do … Continue reading Casual accusations →

The idea is not to numb oneself it is to realize it’s not all about you.

It's funny I was there too. I saw and heard what happened and Bob's retelling of the story omits a certain number of facts. It leaves out the apology and attempts to complement other aspects. Instead he focuses on that one nasty comment and proceeds to embellish it. It's almost like Bob picked a certain … Continue reading Ignoring evidence →

“What’s the cheapest set of darts you have?” “Do ye have the Victorinox original model Swiss Army knife?” Two very different questions, two very different customers. Who is your shop aiming at?

You could tell them about it, you could give them something to read, you could show what happened to others but I think if you really want to get through to them then there is no greater method than experience. There’s nothing quite as visceral as firsthand experience.

A steady stream of uninterrupted chances to speak and an engaged audience.

Is there one particular edgy haircut that you’ve always wanted to try but never been able to pull the trigger on? You most likely have a whole list of reasons not to do it and yet you still have some lingering curiosity. I think we can liken risk taking with bottled up emotions. If you … Continue reading Reckless prevention →

To pretend it didn't happen is to bottle it up. And bottled up emotions is more likely to lead to uncontrollable outbursts. I think it's much healthier to acknowledge what happened and aim to improve. And I don't think you even have to acknowledge it to anyone else. You could just say it to yourself: … Continue reading Acknowledging it →

In the Düsseldorf airport there was a souvenir shop. As I walked around it I noticed it sold everything Düsseldorf. It had snow globes, keychains and magnets all Düsseldorf. But as I got to the end of the shop I found the football jerseys. The first two on show were Borussia Dortmund and Bayern Munich. … Continue reading Düsseldorf Souvenir shop →

It’s funny how much you take language for granted. Even visiting a foreign country for a weekend that invisible language barrier appears in many a situation. Well by in large the internet has minimized a lot of human interaction needed but when you don’t have internet connection it’s almost like learning to read and talk … Continue reading Language barrier →